Effective Date: August 29, 2025
1. Introduction & Acceptance of Terms
Welcome to Primadevs (“Agency,” “we,” “us,” or “our”). We provide web design, development, digital marketing, SEO, content creation, and other related services (collectively, the “Services”).
These Terms and Conditions (“Terms”) govern the relationship between Primadevs and you, our client (“Client,” “you,” or “your”). By making a payment through Stripe, accepting a proposal, or otherwise engaging our Services, you are agreeing to be bound by these Terms in their entirety. This document forms a legally binding agreement between you and Primadevs.
Please read these Terms carefully. If you do not agree with these Terms, you must not use our Services or make a payment.
2. Definitions
“Proposal” or “Scope of Work (SOW)”: A document provided by the Agency to the Client that outlines the specific Services to be provided, deliverables, timelines, and fees for a particular project.
“Deliverables”: The final, tangible outputs of the Services as specified in the Proposal, such as a completed website, a marketing report, or created content.
“Intellectual Property”: All patents, copyrights, trademarks, trade secrets, and other proprietary rights.
“Confidential Information”: Any non-public information disclosed by one party to the other, including business strategies, client lists, financial information, and project details.
3. Services and Proposals
All Services to be provided will be detailed in a formal Proposal or Scope of Work document. This document will detail the project scope, deliverables, timeline, and associated fees. Each Proposal, once accepted by you, is incorporated by reference into these Terms. Any work requested by the Client that falls outside the scope of an agreed-upon Proposal will be considered a “scope change” and may require a separate proposal and additional fees.
4. Fees, Payments, and Invoicing
Payment Processing: All payments are to be made through our designated payment processor, Stripe, unless otherwise agreed in writing. You agree to abide by Stripe’s terms of service.
Payment Schedule: The payment schedule will be outlined in the Proposal. This may include an upfront deposit, milestone payments, or recurring monthly fees for ongoing services. Work will not commence until the initial required payment is received.
Recurring Payments: For ongoing services such as SEO, social media management, or maintenance plans, you authorize Primadevs to automatically charge your provided payment method on a recurring basis (e.g., monthly) as specified in the Proposal.
Late Payments: Invoices are due on the date specified in the invoice. Payments not received within 15 days of the due date will be considered late and will incur a late fee of per month on the outstanding balance, or the maximum amount permitted by law. The Agency reserves the right to suspend all Services until the outstanding balance is paid in full.
Taxes: All fees quoted are exclusive of any applicable taxes, such as Goods and Services Tax (GST) in India. Any applicable taxes will be added to your invoice.
5. Refund Policy
Due to the nature of creative and digital services, payments made to Primadevs are non-refundable. The initial deposit secures your project in our schedule and is used to cover initial discovery, planning, and resource allocation costs. Once a project has commenced, all fees and milestone payments are non-refundable. If a project is cancelled by the Client, the Client is responsible for payment for all work completed up to the date of cancellation.
6. Client Responsibilities & Obligations
To ensure a smooth and timely project, you agree to:
Provide all necessary access to systems, accounts, and other required information (e.g., hosting logins, social media accounts, analytics data).
Provide all necessary content, images, and materials (“Client Content”) in a timely manner.
Provide timely feedback and approvals. Delays in providing feedback or content may result in project delays and could incur additional costs.
You warrant that you own or have the necessary rights to use all Client Content provided to us and that its use will not infringe on the Intellectual Property rights of any third party.
7. Intellectual Property Rights
Client Ownership: Upon receipt of full and final payment for a project, the Client shall own the specific, final Deliverables created for them.
Agency’s Retained Rights: Primadevs retains ownership of all of its pre-existing materials, source code, development frameworks, tools, techniques, and any Intellectual Property created or used in the process of providing the Services. The Client is granted a non-exclusive, perpetual, worldwide license to use these retained elements solely as part of the final Deliverable.
Portfolio Rights: The Client agrees that Primadevs has the right to showcase the project, including visual representations of the Deliverables and a description of the Services provided, in our portfolio, website, and marketing materials for promotional purposes.
8. Confidentiality
Both parties agree to keep all Confidential Information private and not to disclose it to any third party without prior written consent, except as required by law. This obligation of confidentiality will survive the termination of our agreement.
9. Term and Termination
Term: This agreement begins on the date of the first payment and continues until all Services outlined in the Proposal are completed. For recurring services, the term is typically month-to-month and continues until terminated by either party.
Termination: Either party may terminate this agreement with 30 days written notice. The Client may terminate for convenience at any time. The Agency may terminate if the Client breaches these Terms, including failure to make timely payments.
Effect of Termination: Upon termination, the Client is required to pay for all work performed and expenses incurred by the Agency up to the effective date of termination. The Agency will provide all completed work to the Client upon receipt of final payment.
10. Disclaimer of Warranties
The Services are provided “as is.” Primadevs makes no warranties, express or implied, regarding the Services. We specifically disclaim any guarantees of specific results or outcomes. For example, we do not guarantee a #1 ranking on Google for SEO services, a specific number of leads, or a particular return on investment (ROI) from marketing campaigns, as these outcomes are dependent on numerous factors beyond our direct control.
11. Limitation of Liability
In no event shall Primadevs, its owners, employees, or affiliates be liable for any lost profits, lost data, or any indirect, special, incidental, or consequential damages arising out of or in connection with the Services provided. The Agency’s total aggregate liability to the Client for any and all claims arising from this agreement shall not exceed the total amount of fees paid by the Client to the Agency for the specific Services in question.
12. Indemnification
The Client agrees to indemnify, defend, and hold harmless Primadevs and its employees from and against any and all claims, liabilities, damages, and expenses (including reasonable attorney’s fees) arising from any third-party claim related to (a) the Client’s breach of these Terms, or (b) the Client Content, including any claims of copyright, trademark, or other intellectual property infringement.
13. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of India. Any legal suit, action, or proceeding arising out of or related to this Agreement shall be instituted exclusively in the courts of Meerut, Uttar Pradesh.
14. Changes to These Terms
Primadevs reserves the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website. You are advised to review these Terms periodically for any changes. Your continued engagement of our Services after any such changes constitutes your acceptance of the new Terms.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Primadevs: